Software with a traveller portal for group travel
On a group trip, one of the bottlenecks comes after the sale: the traveller wants to know how much they’ve paid and how much is left, when the next instalment is due, and they have to send you their passport details before departure. If all that goes through email and phone, your team turns into a help desk answering the same questions over and over, and chasing travellers to complete their data. A traveller portal turns that dynamic around: each traveller logs in, checks their booking, pays what they owe and fills in their data, without tying up anyone on your team.
TourKnife is the group travel software that gives each traveller access to their booking to check its status, pay online and complete their data, without going through your team.
And if you’ve already sorted out the traveller relationship but you have other needs — automating operations, coordinating suppliers or generating travel documentation — remember that TourKnife does everything a group travel operator needs. Discover all the features.
The traveller checks their booking whenever they want
Each booking brings together, in a single place, the passengers, the contracted services, the price breakdown and the payment status. The traveller reaches that information from their link, at any time, without calling or writing: they see what they’ve booked, how much they’ve paid, how much is left and when the next instalment is due. The questions that arrive by phone today — “how much do I still owe?”, “what does my trip include?” — are answered before they’re even asked.
Online payment of instalments and outstanding balances
The portal isn’t just for viewing: the traveller pays from it. They can pay the deposit, the intermediate instalments or the final balance with the gateway they already use, because TourKnife integrates Stripe, PayPal, Revolut and RedSys, covering card payments and the usual methods in Spain, the rest of Europe and Latin America. Each payment is recorded instantly on the booking and updates its status, so neither the traveller nor your team has to note anything down. And if a card payment fails, the traveller receives the link to retry it without you having to step in.
The traveller completes their own data before the trip
Before departure, each booking needs data from its passengers — passport, date of birth, whatever you’ve configured. Instead of chasing them one by one, TourKnife sends the traveller a link to a form where they enter it themselves, and once saved it flows straight into the booking. That data is then available for your passenger lists, your communications and the travel documentation. The collection work that used to fall on your team is now done by each traveller on their own.
Every communication with its action link
The portal comes into its own alongside automated communications: the reminder of an upcoming instalment arrives with the payment link; the request for data, with the link to the form; the confirmation of a payment, with the detail of what’s been paid. The traveller always receives the message with the button that lets them act right then, without hunting for where to log in. Communication and action travel together, and the traveller resolves what they need on their own.
Less load for your team, a better experience for the traveller
The combined effect is twofold. Your team stops answering repeated queries and chasing data one by one, and recovers time for what adds value. And the traveller gains autonomy: they check, pay and complete their information when it suits them, with the sense of being in control of their trip. What was a constant source of manual work becomes a channel that runs itself.
Frequently asked questions
What can the traveller do in their portal?
Check their booking — passengers, services, price and payment status — pay outstanding instalments and balances online, and complete their passengers’ data through a form, without going through your team.
Which payment methods can the traveller use?
The gateway you already use: TourKnife integrates Stripe, PayPal, Revolut and RedSys, covering card payments and the usual methods across Europe and Latin America.
How does TourKnife collect passenger data?
It sends the traveller a link to a form where they enter their data — passport, date of birth, whatever you configure — and once saved it flows automatically into the booking.
What happens if the traveller’s card payment fails?
The traveller automatically receives an alert with the link to retry the payment, without your team having to step in.