Who is responsible for the processing of your data?
We inform you that TourKnife S.L. is the owner of the portal TourKnife.com, with CIF B6761759 and address in Av. Josep Tarradellas 80, Entresuelo 1, 08029 Barcelona. You can contact, in addition to being at your disposal at the address we have provided or using the following means: by email to: admin@TourKnife. The information on our Data Protección Delegate is:
- Name: Ramón Aragüés
- Contact e-mail: firstname.lastname@example.org
- Contact telephone number: 93.300.28.40.
Legitimation. What is the legitimacy for the treatment of your data?
The legal basis for the treatment of your data is based on the consent that will be requested in the different forms that are presented on the web. The user who provides personal data through email, or through the different forms of the web, is voluntarily providing personal data (hereinafter the Personal Data). The personal information that you provide us through the forms and in the emails, will be introduced in a treatment under the responsibility of TourKnife, and will be kept confidential and protected. In this regard, TourKnife informs users that, in compliance with GDPR 679/2016, it has an Activity Registry.
Legitimation. What is the legitimacy for the treatment of your data?
All personal information, personal data, that we have from you has been provided to us through the different forms that are presented on the web or through emails.
Types of contact forms that are presented on the TourKnife website:
Tour operator registration form:
- First name
- Last name
- Email address
- Phone number
- Job title
- Company size
Specially protected data is not processed.
Visiting TourKnife’s website does not mean that the user is obliged to provide any information about himself.
The user will have the option to give their acceptance and consent to the processing of their Personal Data by TourKnife in accordance with this Data Protection Policy. However, if the user does not accept the terms of the Data Protection Policy that is requested in the unambiguous validation of consent box, the user can not use the contact form, nor can he make any request. The rest of the validation boxes will be free and not conditioned.
TourKnife expressly prohibits minors under eighteen years of age from providing Personal Data without the prior consent of their parents or guardians. If you are under eighteen years of age and do not have such consent, do not provide Personal Information to TourKnife or use our services.
The Personal Data will be treated with the degree of protection legally required to guarantee the security of the same and avoid its alteration, loss, treatment or unauthorized access, taking into account the state of technology, the user being aware and accepting that the measures of Internet security are not impregnable.
Purpose For what purpose do we treat your personal data?
In TourKnife S.L. We treat the information you provide us to manage the inquiries received and / or manage the requests you make.
Purpose of the data processing of the contact form: answer your questions about TourKnife.
In summary, from what has been said so far, the personal information you provide us through the different forms and in the emails, will be kept confidential and protected. In no case will be used or intended for other purposes, or be delivered to third parties without your consent, in accordance with the principles of data protection of GDPR 679/2016. To comply with the different legal provisions, we have established different levels of security to protect the personal data that we provide, having adopted all the technical measures at our disposal to avoid the loss, misuse, alteration, unauthorized access and manipulation of said data. personal
• We promise to protect your privacy and treat the information you provide confidentially.
• The information you provide will be used only to answer your questions or to deal with your requests.
The user must fill in the forms that are contained with true, accurate, complete and updated data, responding to the damages that may be caused to TourKnife, or to third parties as a consequence of the non-observance of such aspects.
If you wish to subscribe to our newsletters to receive information about our services, you only have to check the validatable box where your consent will be requested. You can always unsubscribe at any time from the same email you receive, easily and with one click.
How long will we keep your data?
Personal data will be kept in compliance with the statutory limitation periods that result from application. That is, the principle of limiting the term of conservation is applied, that is, they are not kept longer than necessary for the purposes of treatment. Only, and in order to provide a better service and user experience, some data of previous requests will be kept unlimited to offer a better service in case you want to make a new request.
Recipients To which recipients will your data be communicated?
These data will be treated by the employees of TourKnife as Responsible for the Treatment, and their collaborators if necessary for the contracted management, for which they will be submitted to professional secrecy in order to provide the requested service.
The data of our hosting provider are:
· Full name: Amazon Web Services EMEA SARL
· Address: 38 avenue John F. Kennedy, L-1855 Luxembourg
In case you subscribe to the newsletter, the following external platforms will be used:
· For the management of emails (mailchimp), adhered to the Privacy Shield protocol: https://www.privacyshield.gov/participant?id=a2zt0000000TO6hAAG&status=Active
Rights. What are your rights when you provide us with your data?
Anyone has the right to obtain confirmation on whether or not we are dealing with personal data concerning them at TourKnife. Interested persons have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes that were collected. You always have the right to exercise your rights of information, access, rectification, opposition, deletion, limitation of treatment and portability of the personal data you have provided us, established in GDPR 679/2016. You can do so at the following address: email@example.com, or in writing to your registered office at Violant d’Hongria Street, num. 107-109, office E, 08028 of Barcelona.
Cookies are small files that are installed on the user’s computer and allow the person responsible for a service to improve the way they interact with their visitors and their website. In some cases, the installation of these cookies requires the consent of the user.
There are different kinds of cookies, affected and not affected by the Law:
Cookies not affected:
• Technical: They are necessary for navigation. Without them the page would not work properly.
• Personalization or configuration: Allow the page to recognize the user’s language, the size of letters, etc.
• Security: Prevent or hinder attacks against the website or its users.
• Analytics: They allow to measure the activity of the users and to elaborate navigation statistics.
• Advertising: Manage the frequency and content of the ads.
• Tracking: They store information about users to show them personalized advertising.
TourKnife reports that the website uses Google Analytics, a web analytics service provided by Google, Inc., a Delaware company whose head office is at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States (” Google”).
Google Analytics uses “cookies”, which are text files located on your computer, to help the website analyze the use made by users of the website. The information generated by the cookie about your use of the website (including your IP address) will be directly transmitted and archived by Google on servers in the United States. Google will use this information on our behalf in order to keep track of your use of the website, compiling reports on the activity of the website and providing other services related to the activity of the website and the use of the Internet. When you visit the website of TourKnife, some cookies will not be installed by us, but will be installed by third parties. For example, if you click on a third-party ad that appears on the website (that is, advertises a product that we do not sell), that third party can install cookies on your device. We have a business relationship with these third parties but we do not install cookies on your device. Therefore we suggest that you go to the websites of these third parties to obtain more information about the cookies they install and how you can manage them.
List of cookies
To disable / activate cookies on your device, you must do so through your Internet browser. Next, we explain how you can manage cookies on your computer through the main browsers. If you want information on how to manage cookies on your tablet and / or mobile, consult your documentation or online help files.
• In the configuration menu, select ‘show advanced settings’ at the bottom of the page.
• Select the ‘content configuration’ key in the privacy section
• The section at the top of the page that appears gives you information about cookies and allows you to set the cookies you want. It also allows you to delete any cookie that you have stored at that time.
• In the tools menu, select ‘options’.
• Select the privacy label in the options box.
• From the pull-down menu choose ‘use custom settings for the history’. This will show the cookie options and you can choose to activate or deactivate them by checking the corresponding box.
Internet Explorer 6+
• In the tools menu, select ‘Internet Options’.
• Click on the privacy tab.
• You will see a scroll cursor to configure privacy that has six positions that allow you to control the amount of cookies that will be installed: Block all cookies, High, Medium High, Medium (default level), Low, and Accept all cookies .
• In the configuration menu, select the option ‘preferences’.
• Open the privacy tab.
• Select the option you want from the ‘block cookies’ section.
All other browsers
If you wish to obtain information on how to manage cookies through other browsers, please consult your documentation or online help files.
How to deactivate / activate third-party cookies?
Third party cookies are not installed by us. Therefore, we suggest that you look at the websites of these third parties to obtain information about the cookies they install and how you can manage them.
Opinions and comments can be published on the trip information page of our website in order to share your opinion about the level of service and the quality of the tourknife tool with other customers. TourKnife can also use them (partially or completely) at your discretion (eg for marketing, promotion or improvement of the service) on our website or on social platforms, newsletters, special offers, applications or other channels used or that are owned by Recomendaciones Personalizadas S.L. We reserve the right to adapt, reject or eliminate comments that we believe appropriate. The comments are considered a survey and do not include commercial offers, invitations or incentives of any kind. In some cases users may opt to obtain a gift for leaving their opinion, but are not induced to do so in a certain way.
Updated on Nov 11, 2020