Software for automating manual tasks in group travel
If you run group travel, you know one of the bottlenecks isn’t the hard tasks but the repetitive ones: chasing the payment that’s due, requesting the missing passport details for the umpteenth time, confirming every booking that comes in, reminding about the departure that’s approaching. They’re simple tasks, but they add up to hundreds a month and, when they depend on someone remembering, they end up forgotten: an instalment nobody chases, a departure whose travellers never got the reminder. Automating those tasks isn’t a luxury: it’s an end to losing money and time on what the system can do by itself.
TourKnife is the group travel software that automates the operation’s repetitive tasks — chasing payments, requesting data, confirming bookings, alerting about instalments — with rules you define once, without programming.
And if you’ve already sorted out automation but you have other needs — selling online, coordinating suppliers or generating travel documentation — remember that TourKnife does everything a group travel operator needs. Discover all the features.
You prepare the message once, the system sends it by itself
The idea is simple: you prepare, just once, the text you want to send — a template — and you tell TourKnife when it should send it. From there, every booking, every payment and every departure generate their communications by themselves, already personalised with each customer’s data. You don’t write an email each time: you define the rule and the system runs it booking by booking, without your team stepping in.
Automatic payment chasing, before and after the due date
The case that saves the most time is payment. TourKnife watches each booking’s payment schedule and acts by itself: it sends a reminder a few days before an instalment falls due, so the traveller pays on time, and automatically chases the overdue payments that haven’t arrived. You can also decide that your team receives an internal alert for the payments that drag on, and even that an unpaid booking releases its places when the instalment lapses. You stop chasing payments by hand: the system chases for you and you only step in on the cases that warrant it.
Automatic request for the data that’s missing
Before each trip, TourKnife checks which bookings have outstanding passenger data and sends the traveller a link to the form to complete it. Once saved, it flows straight into the booking. Collecting passports and personal data, which usually eats hours of emails and calls, becomes a process that triggers itself and resolves without your team.
Confirmations and alerts at just the right moment
Some tasks have to happen the instant something occurs, and TourKnife covers them with events: when a booking comes in, the traveller receives its confirmation with the reference number; when a card payment succeeds, they get the receipt; when it fails, they get the link to retry. And with date-based rules, a few days before departure each traveller receives the reminder with the information they need before travelling. Each communication goes out at its exact moment, without depending on anyone remembering.
Internal alerts so nothing slips past your team
Not everything that’s automated goes to the customer. Many rules generate an internal alert for your own team: that a booking has a payment overdue, that a service’s stock is running low, that a departure isn’t reaching its minimum number of travellers, that a new booking or a review has arrived. Those alerts reach the people, teams or owners you choose — even “whoever handles that booking”, whoever it is — so each thing lands with the person who should handle it. Your operation gains a safety net that watches what matters.
Business rules without programming
All of this is configured without writing a line of code. You define conditions — an instalment falling due, stock dropping, a departure approaching, data missing — and the actions that trigger when they’re met. It’s your operation translated into rules the system applies consistently, twenty-four hours a day, without the variability of doing it by hand. And because the rules are yours, they fit how you work, not the other way around.
Frequently asked questions
What tasks can I automate with TourKnife?
Communications with travellers and agents (confirmations, reminders and payment chasing, data requests, departure reminders, review requests), internal alerts for your team (unpaid bookings, low stock, departures below minimum) and communications with suppliers — all with rules you define once.
Does TourKnife chase payments automatically?
Yes. It watches each booking’s schedule and sends reminders before the due date and chasers after, and optionally alerts your team or releases the stock of unpaid bookings.
Can it request the missing data from travellers without me stepping in?
Yes. It checks which bookings have outstanding passenger data and sends the traveller a link to the form to complete it, which flows into the booking once saved.
Do I need to know how to program to automate tasks?
No. You define workflows and business rules — conditions and actions — from the configuration itself, without writing code.