Cutting-edge travel management
for multi-day tours & activities.
Tour operator based in Valencia, Spain.
En 2019 Different Roads organizó las vacaciones de más de 10000 pax.
TWS was founded in 2009 and sells tours through their own agency Different Roads and through resellers (OTAs, high-street travel agencies, etc).
- The need
- The solution
- The benefits
Different Roads initially managed all aspects of their tours (private hotel contracts, airline quotas, buses, guides…) using email and excel sheets. All services in an inventory had to be listed in a separate excel sheet for each departure, keeping track of whether a service was quota based or on request. This method was so labour intensive, each tour required a dedicated agent, and Different Roads couldn’t offer many departures for each tour or costly errors would be made. In 2016 a decision was made to invest in management software.
A customised solution was contracted enabling Different Roads to sell online with instant confirmation thanks to automated pricing and availability data – a major breakthrough – however the system still had many limitations. Different Roads had to hire a lot of extra staff in the high season to manage and found it was difficult to scale the business without increasing staff members and costs disproportionately. Different Roads Management therefore decided that in order to continue growing while keeping costs at a reasonable level, they needed to invest in a more technologically advanced solution.
Amongst other requirements, the solution needed to be able to:
``TourKnife has completely revolutionised how we run our business. Thanks to the centralised management of all tour elements with automated update of pricing, availability and billing, we have dramatically increased productivity, enabling us to improve and add tours, dedicate more time to sales and reduce costly errors. We can also publish up-to-the-minute tour pricing and availability on line, which is having a big impact on sales. And TourKnife provides total visibility in real time of all elements of our business, enabling us to make smart and timely business decisions.``
Después de llevar a cabo un análisis exhaustivo de las soluciones que ofrecía el mercado, TourKnife fue el software capaz de manejar la compleja gestión de sus tours grupales de varios días de duración.
TourKnife ha sido desarrollado y rigurosamente testado para asegurar que su software basado en la nube ofrece la mejor solución posible a las necesidades de TWS, que usa actualmente TourKnife para:
• Controlar totalmente todos los aspectos de sus tours
• Controlar los precios y disponibilidades de sus proveedores de servicios
• Crear campañas que, temporalmente, modifican el precio de los tours basándose en reglas fijadas por el departamento comercial
• Comercializar tours online tanto para agencias como para cliente final
• Gestionar todos los aspectos de las reservas (cancelaciones, cambios, …)
• Generar toda la documentación para viajeros, guías, hoteles y aerolíneas
• Integrar la información de los viajes sin esfuerzo con sus programas de contabilidad, obteniendo datos de coste real y beneficio por salida.
• Cruzar información de facturación y pagos
Thanks to TourKnife, Different Roads has been able to solve every issue they had with their previous software and have dramatically increased productivity and efficiency. They have also found new ways of working they didn't even know existed: they no longer need to invest time in repetitive manual tasks, errors have reduced significantly and data accuracy has increased exponentially. This is thanks to the centralisation and integration of all aspects of tour management: from the creation of tours right through the entire tour management process to invoicing and accounting.